Quality Management Systems & Implementation (ISO 9001)

ISO (the International Organization for Standardization) is a worldwide federation of national standards bodies (ISO member bodies).

About this Course

ISO (the International Organization for Standardization) is a worldwide federation of national standards bodies (ISO member bodies). The work of preparing International Standards is normally carried out through ISO technical committees. International Standard ISO 9001 was prepared by Technical Committee ISO/TC 176, Quality Management and quality assurance, subcommittee SC2, Quality Systems. ISO 9001:2000 is the third edition of ISO 9001. This third edition of ISO 9001 cancels and replaces the second edition (ISO 9001:1994) together with ISO 9002:1994 and ISO 9003:1994. It constitutes a technical revision of these documents. Those organizations which have used ISO 9002:1994 and ISO 9003:1994 in the past may use this International Standard by excluding certain requirements in accordance with 1.2 of the ISO 9001:2000 requirements. ISO 9001 international standard specifies requirements for a quality management system when an organization a) Needs to demonstrate its ability to consistently provide product that meets customer and applicable regulatory requirements b) Aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable regulatory requirement.

Course objective

By the end of this course delegates will be able to:

Find out what the requirements are
Discover the changes that have been made from the 1994 version
Learn the intent of the requirements
Learn how to get the most from implementing ISO 9001 in your organization
Avoid making needless changes to your existing quality system
How to plan for effective, efficient implementation
Understand quality management definitions, concepts, and guidelines
Understand the purpose of the ISO 9001 series
Understand the requirements of the ISO 9001 standard
Understand the eight Quality Management Principles
Understand the process approach
Auditing to requirements
How to identify non-conformities
Purpose and content of an audit report
Understand key Quality Management Terminology
Learn about PDCA, Process Management & Process performance measures
Identify Quality Management principles

This Training Course will Highlight on

This course will enable the candidates to know the most important elements of a quality management system according to ISO 9001. They will independently establish and operate a QMS. This course is designed for management who want to find out more about the international standard and what it takes to get the organization certified to the international standard.

Course Methods

This interactive Training will be highly interactive, with opportunities to advance your opinions and ideas and will include:

- Lectures
- Workshop & Work Presentation
- Case Studies and Practical Exercise
- Videos and General Discussions

Course Outline

Quality and Quality Management
 Introduction
 Understanding Quality
 Origins of Quality Management Standards
What is ISO?
Global Awareness of ISO 9001
Structure of ISO 9000 standards
Benefits of Implementing ISO 9000
Quality Management Principles
Model of Process Approach
ISO 9001Requirements
Guidelines for Implementing ISO 9001 System
ISO 9001 Implementation Methodology
Role of Management
Management Systems
 Goals of QMS
 Contents of QMS
 Methods of Formation
 Documentation
Structure and Contents of ISO 9000
 Definitions
 Quality Management System
 Management Responsibility
 Resource Management
 Product Realization
 Measurement, Analysis and Improvement
Planning a QMS
Designing a QMS
Implementing and Completing a QMS