At the end of this seminar participants will:

•Identify, develop and improve key competencies necessary for superior performance.
•Improve creative thinking, problem solving and decision-making skills.
•Develop reading skills and note-making effectiveness.
•Learn to use and apply simple memory systems.
•Be better able to understand personality and behavioral characteristics in order to achieve what they want from other people.
•Develop a plan and approach for self-development.

It will focus on:

•The ‘HOW!’ –using critical skills and behavior to develop personal competencies.
•The ‘WHAT!’ –developing task competencies needed to achieve successful process delivery.
•Building on your existing personal knowledge and skills-set
•Giving you a better understanding of how you and your colleagues might work together more effectively in any office environment.
•The production of a follow-up action plan which can help you implement new skills back at work.

Personal Effectiveness

•Your brain skills: the brains behind a business
•Thinking about reading (and identifying your current skills)
•How to be a ‘successful’ reader
•Reading strategies: the theory
•Thinking about note-making
•How to make notes quickly and effectively using mind mapping
•Practice using mind mapping
•Reading at work
•Combining fast reading and mind mapping skills to increase effectiveness
•Memory magic? Introduction to memory systems
•Memory linking
•Memory journeys
•Remembering names and numbers
•Memory at work

Effective Inter-Personal Communications

•Barriers –and their solutions
•Body Language/building rapport
•Keys to relationships
•Self-image and self esteem
•Getting your point across know what to say and when to say it
•Managing feelings; managing other people
•Listening and questioning
Time Management, Planning & Problem Solving
•Results-orientated time management
•Outcome planning for better results
•Can anyone be creative?
•Practical approaches to problem solving
•Prioritization and planning periods
•Getting things done
•Identifying and dealing with time-wasters

Your Personal Skills Set: Putting It All Together

•Your role and job in the context of any organization
•Using core skills in the real world
•Thinking and working in groups
•Better meetings
•How to change habits of a lifetime

Setting the Scene, Assessing Existing Skills, Time Management

•General introduction
•Assessing prior skills and knowledge
•Competencies required
•Perceptions, attitudes and beliefs