• To understand how the business processes of a laboratory can be combined effectively with the requirements of ISO/IEC 17025.
• To successfully integrate essential aspects to maximize gains from the management system.
• To provide an understanding of the roles of the quality manager and technical management.
• To be a good and qualified laboratory manager.

This interactive Training will be highly interactive, with opportunities to advance your opinions and ideas and will include:

• Lectures
• Workshop & Work Presentation
• Case Studies and Practical Exercise
• Videos and General Discussions

• Introduction to management
• Organization structure and design
• Principle of leadership
• Power of influence
• Attributes for effective leadership
• Leadership styles
• Management function
• Quality manual ISO 17025
• Management functions
• Managerial problem solving and decision-making
• Human resource management (HRM)
• Principles of collaborative management: recruitment, compensation, leave benefits, employment relations, termination.
• Principles of collaborative management: understanding people, interactive communication
• Fundamentals of financial management: review of financial accounting concepts, debits credits and the accounting equation, income statement, analyzing cost of service.
• Effective budgeting in the laboratory
• Performance evaluation and development guidelines
• Management requirements by Quality Manual ISO 17025: organization, management system, document control, complaints, improvement, corrective action, preventive action, management reviews.
• Environmental certification and management responsibility
• Laboratory safety management
• Laboratory instruments and technique
• Laboratory methods
• Interactive communication skills
• Laboratory accreditation requirement
• Validation of analytical methods and procedures
• Quantitative methods
• How to be a good manager